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Welcome to our FAQs (Frequently Asked Questions)
Where can I find the answer to my question?
Method 1:
We’ve put all the FAQs into a list for you so that you can find the answer to your question even faster.
Method 2 :
You can also send us a question via e-mail, which we will gladly answer: customerservices@theprintingprince.co.uk
Questions:
General information
Tracking orders and packages
Changing order data
Delivery address (different)
Delivery times
Several orders at the same time
Re-shipments
Complaints
Cancellation
Delivery charges
Payment options
Register at The Printing Prince
Logging on at The Printing Prince
Products:
Poster paper
Durability of stickers
Bindings
Bundling (magazines/flyers)
Print colours/special colours
Colour deviations
Coloured paper (printing)
Indoorpaper
The grain of the paper
Scoring and grooving
Maximum paper formats
Plot
Maximum number of pages (magazines)
Punching
Foil coating
Parallel fold/Special parallel fold
Data:
Bleed
Labelling data
Data transmission
Layers
Colour mode
Magazine data
Register marks
Read me files
Cut marks
Lettering / Character sets
Creating black
Verification of your printdata
Visitor card data
Technology
Print types
Raster/dpi
Finishing
Answers:
General information
Tracking orders and packages
New or corrected data can only be transmitted by upload when the order status is “order accepted“ or sent to salesartwork@theprintingprince.co.uk with the order number as the reference. Data amendments can no longer be guaranteed in the case of any other order messages. Should a change not be possible, we will confirm this in a separate message.
Changing order data
New or corrected data can only be transmitted by upload when the order status is “order placed“ or sent to salesartwork@theprintingprince.co.uk with the order number as the reference. Data amendments can no longer be guaranteed in the case of any other order messages. Should a change not be possible, we will confirm this in a separate message.
Delivery address (different)
An address different to the delivery address can be entered.
We cannot ship to po box addresses!
Delivery times
Standard: In the case of orders and data received on weekdays by 10 a.m, delivery will be within 5-7 working days, depending on the product.(1)
Express: In the case of orders and data received on weekdays by 10 a.m, delivery will be within 4-5 working days, depending on the product.(1)
Super Express: In the case of orders and data received on weekdays by 10 a.m, delivery will be within 2-3 working days.(1)
Please be aware: In the case of products with a print run of over 20,000 items, partial deliveries may have to be made for production reasons.
(1)Does not apply to special products such as presentation portfolios.
Several orders at the same time
For each order, you will receive one order number from us. This guarantees optimum dispatch times for each product.
Re-shipments
For re-shipments, the Agent shall charge the following costs for renewed standard shipment:
Package fee shipment (per package) £10.00 excl. VAT (= £ 11.75 incl. VAT)
Complaints
We cannot accept complaints due to data that has been supplied incorrectly. Please be aware of the information on print data. Should something be delivered that is not to your satisfaction, you can submit a complaint and send it to us at customerservices@theprintingprince.co.uk. Our friendly customer service department will process your complaint and get in touch with you as soon as possible. Please understand that carriage costs and copies of receipts can not be reimbursed or sent back.
Cancellation
If you would like to cancel your order, please send us an email giving your order number to customerservices@theprintingprince.co.uk. We will immediately check to see if cancellation is possible and will inform you by email. Orders that are already in processing, production or dispatch can no longer be cancelled or refunded.
Delivery charges
The delivery charges at The Printing Prince are included!
Payment options
Credit card processing during the order process, Paypal, bank transfer, cheque or over the phone. Credit may be available for resellers.
We accept most credit cards.
Register at The Printing Prince
New to The Printing Prince? Register if you are not yet one of our customers. You will be directed automatically to the registration form when you place an order. After you have entered all of the product data, you’ll arrive at the button "check out". Then the window will open for entering your personal data. Please complete the fields that follow. Your details will be stored and you will not need to re-enter them. As a registered user, you’ll also have access to your order information.
Logging on at The Printing Prince
This is the user login (Login) if you are already a registered customer.
Products
Poster paper
This paper has an opaque base coat, which is wood-free and has wet strength. The reverse is yellowish or blue and does not allow images underneath (e.g. on advertising pillars) to shine through.
Durability of stickers
Limited weather resistance means that the stickers can be used outside to a limited degree. The durability of the print and the material depends on the weather, i.e. the print and the material are durable depending on the substrate and the weather.
Bindings
In the case of magazines, we use saddle stitching (as used in common magazines).
Bundling (magazines/flyers)
You can additionally select leaflets and magazines of 135g and 170g in bundles of 50 or 100 items.
Print colours/special colours
Printing using HKS special colours is possible on our note paper.
Colour deviations
In spite of the most modern printing machines, there may be slight colour deviations. The print result is dependent on very many factors, including the character of the paper of individual manufacturers, e.g. the degree of whiteness, the grain direction and/or whether it is gloss or matt; climatic conditions at the printing site, such as temperature and air humidity. Should colour deviations within the tolerance range arise for reasons of this sort, then due to the way our system works – the fullest use to capacity of our formes and machines – this will not constitute a reason for complaint.
Coloured paper (printing)
We do not provide printing on coloured paper. However, should you want a coloured background, it is possible to create this as a colour in the file.
Indoorpaper
This is poster paper which is printed using an oil-based ink. The print has a limited resistance to UV light and limited weather resistance.
The grain of the paper
For technical production reasons, we unfortunately cannot take into consideration the grain of the paper when placing your order. We therefore cannot always rule out the possibility, under certain circumstances, of slight opening when sheets are folded. Opening can be prevented by scoring papers weighing over 170g/qm.
Scoring and grooving
This is the impression of a linear indentation in paper, cardboard or board using scoring lines or scoring rollers. The material is just displaced and compressed. Scoring prevents the material splitting or breaking when doubled or folded. Please be aware: the grain of the paper cannot be taken into consideration when producing folded goods.
Maximum paper formats
We offer posters at DIN A 0 at paper weights of 100g, 135g (gloss) and 115g on poster paper and plots on DIN A 0 at paper weights of 115g (Poster paper) and 175g (Outdoor).
Plot
These are recommended for small numbers of items up to approx. 25 pieces. We offer Plots on Poster– and Indoorpaper.
Maximum number of pages (magazines)
Magazines with saddle stitching are printed with a maximum number of 148 pages (including cover).
Punching
We print round and oval flyers and stickers. These are punched.
Foil coating
We offer single sided foil laminating for postcards and double sided foil laminating for visiting cards.
Parallel fold/Special parallel fold
Special parallel fold is when the product is folded once in the middle. It is then processed again in a Special parallel fold. We can provide a z-fold of up to 8 pages; over 10 pages, leaflets are processed using a special parallel fold.
Data
Bleed
Please create a 1 mm bleed (3mm in the case of posters) on each side in addition to the trimmed size. Important information (such as e-mail addresses, telephone number etc.) should be placed with a spacing of at least 3mm from the edge (5mm in the case of posters and 7mm in the case of magazines).
In the case of punched flyers, please allow 1,5 mm bleed. Create your data format so that it fits our standard data format. We recommend using our templates when creating your file.
Labelling data
JPG JPEG is a file format for compressed pixel images. The JPG format compresses image files so that they can be used on the Internet or for fast exchange of data. PDF - the Portable-Document-Format is a cross-platform file format for printable documents, which was developed by the company Adobe Systems. TIFF (Tagged-Image-File-Format) is a file format for saving image data. Together with Encapsulated Postscript, it is the most important format for the exchange of data in the pre-press phase. EPS - an Encapsulated-Postscript file, is a graphic file in the PostScript page description language, which meets the particular requirements needed to allow binding of a document.
Data transmission
Please select between e-mail and upload.
For e-mail, send your files, stating the order number (you will receive this in your order confirmation by e-mail) to: info@theprintingprince.co.uk. For upload, you can upload your print data directly.
Layers
Before delivering your data, please delete all channels apart from CMYK and then reduce all layers to one common layer.
Colour mode
Please always supply your print data in CMYK mode. Colours created in RGB mode are generally never the same as colours created in CMYK mode. Colour saturation should not exceed 240% in total, otherwise this will result in faulty print products. For a deep black, 100% Black (K), 50% Cyan (C) and 50% Magenta (M) is sufficient.
Do not create any decorative or special colours for any 4-colour products. This will inevitably lead to misinterpretation in the coloration. Please only use process colours in your documents. If special colours are used, we would ask you to always replace these with the appropriate CMYK value..Please be aware that a colour on your screen or on your printout from an ink-jet printer will look slightly different to the finished print product. A computer screen shows colours using the RGB –System; an offset printer uses CMYK. Both colour systems are very sophisticated but not every conceivable colour is shown exactly the same in both systems. This is why your data should be created in CMYK mode in image processing programs in order to be suitable for printing.
Magazine data
Magazine with saddle stitching: e.g. DIN A4 12 pages. We need to receive 6 DIN A3 files, i.e. the data must always be created as double pages: this shows you the layout of a 12 page magazine during ordering, trimmed size: 29.7 cm x 42.0 cm, data format: 29.9 cm x 42.2 cm. Important lettering, graphics and information should be placed at least 7mm inside the trimmed size.
Register marks
In multi-coloured products, the register marks guarantee that individual colours are overprinted accurately.
PDF
PDF files (to PDF/X1-a 2001 ):
* A PDF file must be compatible with the ISO PDF/X1-a 2001 standard.
* Always save the PDF as PDF-Version 1.3 and compatible with Acrobat 4.0.
* All images and colour profiles must be embedded.
* Only “printable“ elements are permitted, which means no comments, form fields, buttons or videos.
* PDF files that contain OPI links cannot be printed.
* Permitted colour spaces are CMYK and grey levels. The ICC-based colour spaces CalRGB, CalGray and Lab may only be used in association with an ICC-Profil.
* Avoid N-Channel (colour separation).
* Transfer functions (gradation curves) are not possible.
* Please do not supply Photoshop-PDFs. Always create a JPG/JPEG or TIF/TIFF file from Photoshop.
* The data in your generated PDF file must be created centrally otherwise there may be a misalignment in the document.
* Do not secure PDF files using passwords.
Read me files
Please do not send “Read-me“ files with the print data.
Cut marks
These are fine lines that show the book-binder where the sheets need cutting.
Lettering/Character sets
In the case of vector graphics, all texts must be converted into paths. Please always supply your print data in CMYK mode. Colours created in RGB mode are generally never the same as colours created in CMYK mode. Colour saturation should never exceed 240% in total, otherwise this will result in faulty print products. For a deep black, 100% Black (K), 50% Cyan (C) and 50% Magenta (M) is sufficient.
Creating black
The best result is with 100% Black, 50% Cyan and 50% Magenta (CMYK 50/50/0/100).
Verification of your print data
We do not make any guarantees regarding spelling mistakes, printer’s errors or misplaced graphics.
Visitor card data
In the case of 4/0 coloured visitor cards in a bundle, please number the data chronologically, e.g. in the case of 2 x 1.000 visitor cards: VK1.pdf. VK2.pdf. In the case of 4/4 coloured visitor cards in a bundle, please name the files as follows: VK1_Front, VK1_Back, VK2_Front, VK2_Back, etc.
Technology
Print types
We carry out offset and digital printing.
Raster/dpi
Rasters (dots per inch) consist of rows of dots running at right-angles: raster lines. The raster width gives the number of raster lines per cm. A 60 raster, for example, has 60 lines per cm, so there are 3600 raster dots per cm2; see formats.
Finishing
This means work stages after printing, such as collating, folding, grooving or scoring, trimming and saddle stitching (stapling).
Where can I find the answer to my question?
Method 1:
We’ve put all the FAQs into a list for you so that you can find the answer to your question even faster.
Method 2 :
You can also send us a question via e-mail, which we will gladly answer: customerservices@theprintingprince.co.uk
Questions:
General information
Tracking orders and packages
Changing order data
Delivery address (different)
Delivery times
Several orders at the same time
Re-shipments
Complaints
Cancellation
Delivery charges
Payment options
Register at The Printing Prince
Logging on at The Printing Prince
Products:
Poster paper
Durability of stickers
Bindings
Bundling (magazines/flyers)
Print colours/special colours
Colour deviations
Coloured paper (printing)
Indoorpaper
The grain of the paper
Scoring and grooving
Maximum paper formats
Plot
Maximum number of pages (magazines)
Punching
Foil coating
Parallel fold/Special parallel fold
Data:
Bleed
Labelling data
Data transmission
Layers
Colour mode
Magazine data
Register marks
Read me files
Cut marks
Lettering / Character sets
Creating black
Verification of your printdata
Visitor card data
Technology
Print types
Raster/dpi
Finishing
Answers:
General information
Tracking orders and packages
New or corrected data can only be transmitted by upload when the order status is “order accepted“ or sent to salesartwork@theprintingprince.co.uk with the order number as the reference. Data amendments can no longer be guaranteed in the case of any other order messages. Should a change not be possible, we will confirm this in a separate message.
Changing order data
New or corrected data can only be transmitted by upload when the order status is “order placed“ or sent to salesartwork@theprintingprince.co.uk with the order number as the reference. Data amendments can no longer be guaranteed in the case of any other order messages. Should a change not be possible, we will confirm this in a separate message.
Delivery address (different)
An address different to the delivery address can be entered.
We cannot ship to po box addresses!
Delivery times
Standard: In the case of orders and data received on weekdays by 10 a.m, delivery will be within 5-7 working days, depending on the product.(1)
Express: In the case of orders and data received on weekdays by 10 a.m, delivery will be within 4-5 working days, depending on the product.(1)
Super Express: In the case of orders and data received on weekdays by 10 a.m, delivery will be within 2-3 working days.(1)
Please be aware: In the case of products with a print run of over 20,000 items, partial deliveries may have to be made for production reasons.
(1)Does not apply to special products such as presentation portfolios.
Several orders at the same time
For each order, you will receive one order number from us. This guarantees optimum dispatch times for each product.
Re-shipments
For re-shipments, the Agent shall charge the following costs for renewed standard shipment:
Package fee shipment (per package) £10.00 excl. VAT (= £ 11.75 incl. VAT)
Complaints
We cannot accept complaints due to data that has been supplied incorrectly. Please be aware of the information on print data. Should something be delivered that is not to your satisfaction, you can submit a complaint and send it to us at customerservices@theprintingprince.co.uk. Our friendly customer service department will process your complaint and get in touch with you as soon as possible. Please understand that carriage costs and copies of receipts can not be reimbursed or sent back.
Cancellation
If you would like to cancel your order, please send us an email giving your order number to customerservices@theprintingprince.co.uk. We will immediately check to see if cancellation is possible and will inform you by email. Orders that are already in processing, production or dispatch can no longer be cancelled or refunded.
Delivery charges
The delivery charges at The Printing Prince are included!
Payment options
Credit card processing during the order process, Paypal, bank transfer, cheque or over the phone. Credit may be available for resellers.
We accept most credit cards.
Register at The Printing Prince
New to The Printing Prince? Register if you are not yet one of our customers. You will be directed automatically to the registration form when you place an order. After you have entered all of the product data, you’ll arrive at the button "check out". Then the window will open for entering your personal data. Please complete the fields that follow. Your details will be stored and you will not need to re-enter them. As a registered user, you’ll also have access to your order information.
Logging on at The Printing Prince
This is the user login (Login) if you are already a registered customer.
Products
Poster paper
This paper has an opaque base coat, which is wood-free and has wet strength. The reverse is yellowish or blue and does not allow images underneath (e.g. on advertising pillars) to shine through.
Durability of stickers
Limited weather resistance means that the stickers can be used outside to a limited degree. The durability of the print and the material depends on the weather, i.e. the print and the material are durable depending on the substrate and the weather.
Bindings
In the case of magazines, we use saddle stitching (as used in common magazines).
Bundling (magazines/flyers)
You can additionally select leaflets and magazines of 135g and 170g in bundles of 50 or 100 items.
Print colours/special colours
Printing using HKS special colours is possible on our note paper.
Colour deviations
In spite of the most modern printing machines, there may be slight colour deviations. The print result is dependent on very many factors, including the character of the paper of individual manufacturers, e.g. the degree of whiteness, the grain direction and/or whether it is gloss or matt; climatic conditions at the printing site, such as temperature and air humidity. Should colour deviations within the tolerance range arise for reasons of this sort, then due to the way our system works – the fullest use to capacity of our formes and machines – this will not constitute a reason for complaint.
Coloured paper (printing)
We do not provide printing on coloured paper. However, should you want a coloured background, it is possible to create this as a colour in the file.
Indoorpaper
This is poster paper which is printed using an oil-based ink. The print has a limited resistance to UV light and limited weather resistance.
The grain of the paper
For technical production reasons, we unfortunately cannot take into consideration the grain of the paper when placing your order. We therefore cannot always rule out the possibility, under certain circumstances, of slight opening when sheets are folded. Opening can be prevented by scoring papers weighing over 170g/qm.
Scoring and grooving
This is the impression of a linear indentation in paper, cardboard or board using scoring lines or scoring rollers. The material is just displaced and compressed. Scoring prevents the material splitting or breaking when doubled or folded. Please be aware: the grain of the paper cannot be taken into consideration when producing folded goods.
Maximum paper formats
We offer posters at DIN A 0 at paper weights of 100g, 135g (gloss) and 115g on poster paper and plots on DIN A 0 at paper weights of 115g (Poster paper) and 175g (Outdoor).
Plot
These are recommended for small numbers of items up to approx. 25 pieces. We offer Plots on Poster– and Indoorpaper.
Maximum number of pages (magazines)
Magazines with saddle stitching are printed with a maximum number of 148 pages (including cover).
Punching
We print round and oval flyers and stickers. These are punched.
Foil coating
We offer single sided foil laminating for postcards and double sided foil laminating for visiting cards.
Parallel fold/Special parallel fold
Special parallel fold is when the product is folded once in the middle. It is then processed again in a Special parallel fold. We can provide a z-fold of up to 8 pages; over 10 pages, leaflets are processed using a special parallel fold.
Data
Bleed
Please create a 1 mm bleed (3mm in the case of posters) on each side in addition to the trimmed size. Important information (such as e-mail addresses, telephone number etc.) should be placed with a spacing of at least 3mm from the edge (5mm in the case of posters and 7mm in the case of magazines).
In the case of punched flyers, please allow 1,5 mm bleed. Create your data format so that it fits our standard data format. We recommend using our templates when creating your file.
Labelling data
JPG JPEG is a file format for compressed pixel images. The JPG format compresses image files so that they can be used on the Internet or for fast exchange of data. PDF - the Portable-Document-Format is a cross-platform file format for printable documents, which was developed by the company Adobe Systems. TIFF (Tagged-Image-File-Format) is a file format for saving image data. Together with Encapsulated Postscript, it is the most important format for the exchange of data in the pre-press phase. EPS - an Encapsulated-Postscript file, is a graphic file in the PostScript page description language, which meets the particular requirements needed to allow binding of a document.
Data transmission
Please select between e-mail and upload.
For e-mail, send your files, stating the order number (you will receive this in your order confirmation by e-mail) to: info@theprintingprince.co.uk. For upload, you can upload your print data directly.
Layers
Before delivering your data, please delete all channels apart from CMYK and then reduce all layers to one common layer.
Colour mode
Please always supply your print data in CMYK mode. Colours created in RGB mode are generally never the same as colours created in CMYK mode. Colour saturation should not exceed 240% in total, otherwise this will result in faulty print products. For a deep black, 100% Black (K), 50% Cyan (C) and 50% Magenta (M) is sufficient.
Do not create any decorative or special colours for any 4-colour products. This will inevitably lead to misinterpretation in the coloration. Please only use process colours in your documents. If special colours are used, we would ask you to always replace these with the appropriate CMYK value..Please be aware that a colour on your screen or on your printout from an ink-jet printer will look slightly different to the finished print product. A computer screen shows colours using the RGB –System; an offset printer uses CMYK. Both colour systems are very sophisticated but not every conceivable colour is shown exactly the same in both systems. This is why your data should be created in CMYK mode in image processing programs in order to be suitable for printing.
Magazine data
Magazine with saddle stitching: e.g. DIN A4 12 pages. We need to receive 6 DIN A3 files, i.e. the data must always be created as double pages: this shows you the layout of a 12 page magazine during ordering, trimmed size: 29.7 cm x 42.0 cm, data format: 29.9 cm x 42.2 cm. Important lettering, graphics and information should be placed at least 7mm inside the trimmed size.
Register marks
In multi-coloured products, the register marks guarantee that individual colours are overprinted accurately.
PDF files (to PDF/X1-a 2001 ):
* A PDF file must be compatible with the ISO PDF/X1-a 2001 standard.
* Always save the PDF as PDF-Version 1.3 and compatible with Acrobat 4.0.
* All images and colour profiles must be embedded.
* Only “printable“ elements are permitted, which means no comments, form fields, buttons or videos.
* PDF files that contain OPI links cannot be printed.
* Permitted colour spaces are CMYK and grey levels. The ICC-based colour spaces CalRGB, CalGray and Lab may only be used in association with an ICC-Profil.
* Avoid N-Channel (colour separation).
* Transfer functions (gradation curves) are not possible.
* Please do not supply Photoshop-PDFs. Always create a JPG/JPEG or TIF/TIFF file from Photoshop.
* The data in your generated PDF file must be created centrally otherwise there may be a misalignment in the document.
* Do not secure PDF files using passwords.
Read me files
Please do not send “Read-me“ files with the print data.
Cut marks
These are fine lines that show the book-binder where the sheets need cutting.
Lettering/Character sets
In the case of vector graphics, all texts must be converted into paths. Please always supply your print data in CMYK mode. Colours created in RGB mode are generally never the same as colours created in CMYK mode. Colour saturation should never exceed 240% in total, otherwise this will result in faulty print products. For a deep black, 100% Black (K), 50% Cyan (C) and 50% Magenta (M) is sufficient.
Creating black
The best result is with 100% Black, 50% Cyan and 50% Magenta (CMYK 50/50/0/100).
Verification of your print data
We do not make any guarantees regarding spelling mistakes, printer’s errors or misplaced graphics.
Visitor card data
In the case of 4/0 coloured visitor cards in a bundle, please number the data chronologically, e.g. in the case of 2 x 1.000 visitor cards: VK1.pdf. VK2.pdf. In the case of 4/4 coloured visitor cards in a bundle, please name the files as follows: VK1_Front, VK1_Back, VK2_Front, VK2_Back, etc.
Technology
Print types
We carry out offset and digital printing.
Raster/dpi
Rasters (dots per inch) consist of rows of dots running at right-angles: raster lines. The raster width gives the number of raster lines per cm. A 60 raster, for example, has 60 lines per cm, so there are 3600 raster dots per cm2; see formats.
Finishing
This means work stages after printing, such as collating, folding, grooving or scoring, trimming and saddle stitching (stapling).